Knowledge Base

How are my affiliate referrals tracked?

Visitors are tracked using cookies placed when a website visitor visits the HostDash website through your affiliate link. Whenever a customer makes a purchase, that referral would then be associated with your affiliate account.

Cookies are valid for 60 days meaning if you refer a customer to our website, but they do not initially make a purchase, you would automatically receive the credit should they return to our website and make a purchase within 60 days of clicking your link.

Example 1:

A visitor clicks on your affiliate link from your website and completes a purchase. You will see that pending referral in your affiliate account.

Example 2:

A visitor clicks on your affiliate link from your website but does not make a purchase. Within the next 60 days, they return to the HostDash website and make a purchase. You will see that pending referral in your affiliate account.

Example 3:
A visitor clicks on your affiliate link from your website but does not make a purchase. After the 60 day cookie period, they return to the HostDash website and make a purchase. You will NOT see that pending referral in your affiliate account.

Example 4:

A visitor clicks your affiliate tracking link from your website. Before making a purchase, they delete their browser cookies. You will NOT see that pending referral in your affiliate account as the cookie to associate that customer with your affiliate account has been deleted.

In the event of Example 4, we encourage you to contact our affiliate team at affiliates@hostdash.com so we can manually add the commission for you.

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